Recently, I’ve had many business clients contact me asking, ‘Becs, where have my Facebook reviews gone?’ or ‘why can’t I see Facebook reviews’, and tell me, ‘I think Facebook removed reviews’.
Facebook reviews are so important, aren’t they? I bet the last time you considered paying for a service or product online you headed straight to the reviews and took a moment to read through the Facebook recommendations, to make sure that you were investing in something worthwhile.
I’m the same – Facebook reviews (recommendations) are social proof, helping us determine if a company is reliable or not and it helps us make the right decision when parting with our money!
Therefore missing Facebook reviews are a big concern as we know that all potential customers will be on the lookout for them.
There are 3 reasons why your reviews may not be appearing on your Facebook business page:
1. You’ve not enabled Facebook Reviews Tab:
- If you’ve not enabled the Review tab, then it won’t appear on your Facebook page. This means that no one can leave you a review or see any of the lovely reviews that you’ve been given.
This is a Facebook problem that’s very easy to rectify. And don’t worry if this feature has been accidentally switched off – your reviews won’t have gone anywhere.
- Head to your Facebook business page.
- Click on ‘Settings’ on the left-hand side of the screen.
- Find ‘Templates and Tabs’
- Make sure it is switched on – this shows as blue.